Our Technical Support Tech support is as important as the reservation system itself. Digital Rez provides tech support in a number of ways. Our online tech support website is located at support.digitalrez.com.
International Support Note that international clients require Internet access and an email connection in order to benefit our full range of technical support and maintenance offerings. International customers purchasing any new Digital Rez Software product are also entitled to free technical support for 30 days after installation, up to a limit of 5 hours. Clients outside the continental USA and Canada must call (250) 836-3555 Monday to Friday, between 7 a.m. and 5 p.m. Pacific Standard Time and advise the receptionist they are new clients calling from outside North America who require assistance from our technical support team. This will ensure priority service. Note that we are unable to return calls originating outside North America. We recommend that you subscribe to our International Key Service to maintain enhanced support services. Basic Technical Support Emergency telephone and email access to our technical support staff is available only to subscribers to our Gold Key support services. Customers who haven't purchased Gold Key support should use the Technical Support website at http://support.digitalrez.com. OR
Gold Key Maintenance Package The Gold Key Technical Support option offered by Digital Rez Software entitles you to direct toll free access to our technicians during regular business hours (7 a.m. to 5 p.m. PST, Monday to Friday). Emergency after hours support is available if you have a problem with one of our supported products that prevents you from conducting business. Call center staff answer your emergency call and page a technician who contacts you directly. Gold Key is designed for customers running 1 or 2 computers. Gold Key Network services customers running 3-4 computers, whether networked or standalone.
Platinum Key is for networks of more than 5 stations, or for customers using the SQL version of ROS2006(tm). Please note that Platinum Key is mandatory for SQL customers.
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Platinum Key Maintenance Package Platinum Key is for networks of more than 5 stations, or for customers using the SQL version of ROS2006(tm). Please note that Platinum Key is mandatory for SQL customers.Our Gold Key Maintenance Package has now been improved. The price has not increased but now the Gold Key Maintenance Package includes all ROS2006(tm) Upgrades and Updates. Please note: Build 125 (Released Dec. 28, 2001) is the final build freely distributed to clients who do not have the Gold Key Maintenance Package. Clients who do not own Gold Key will still have access to critical updates. Annual Gold Key Subscription Prices
Call our Sales Department to order Gold Key Tech Support today: 1 800 811-5988 Continuing Support Options for Clients outside North America In addition to our Internet based support services available at http://support.digitalrez.com, we also offer enhanced subscription based personal support for clients outside North America. The International Key subscription support service uses our subscription email address with a 3 hour response objective, or our (250) 836-3555 toll line to connect to our Canadian development and support facility. Support is available Monday to Friday, between 7 a.m. and 5 p.m. PST for US$550.00 per year. Remote Troubleshooting and Technical Support Symantec's pcAnywhere program supports remote troubleshooting and technical support, and allows us to dial directly into your computer to analyze and solve problems at your request. * It also provides a medium for hands on staff training over the phone if you purchase training time, priced at $100 an hour. We recommend that you acquire the latest version of this software for the most effective technical support. Connect to the Symantec website at http://shop.symantec.com for a no cost 30 day trial. |
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